We believe in quality customer service and upholding our written agreements. If for any reason you wish to discuss your agreement and services with us, our Operations Vice President will address and resolve your concerns within 24 hours of your request. In the unlikely event that we can not resolve your concerns, you can cancel your agreement with a 90 day written notice.
With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move-in inspection...all before we get paid anything. When tenants have not paid the rent, we will coordinate collecting and posting notices and will not be paid a management fee until we have secured your rent payment. (Does not apply for coordinating and preparing a property that is not market ready.)
As a property management company, we require tenants to carry liability insurance policy up to $100,000 per occurrence. This reduces your risk of having to pay out of pocket in the event of accidental tenant-caused damage (like kitchen fires or water damage) to your property. This is no cost to you as the owner and reduces your risk of having to file on your own property insurance policy.
If you are unable to get income from rent on your home due to a negligent resident event occurrence we will assist in coordinating liability insurance covering loss of income until we can get rental income incoming for you again.
For any pet that you approve, we guarantee our owners will have upfront payment of a pet fee you determine for allowing the pet. We also can coordinate a monthly pet rent payment for the owners as well to offer them further peace of mind.