Maintenance and Property Inspections
We keep your investment safeguarded
We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! We offer our residents a secure portal to submit all maintenance issues, which can be accessed online with a simple click. Our Vendors are trustworthy, vetted, complete our vendor package and very quick to respond to us. We coordinate and communicate with the tenants in regard to the scenario and possible quick resolutions at low to no cost, get approvals from you for all non-emergency requests, and schedule, ensure the work is completed as discussed and lastly handle billing with the vendors. Protecting and maintaining your home and your investment is a top priority for us.
Vendor bills and receipts are emailed monthly with Owner Statements and are also available through our online Owner Portal.
How This Benefits You
- We offer quality repairs at competitive prices
- You can rest easy knowing your home is protected nights, weekends and holidays with our 24hour maintenance line and request submissions portal.
- Accurate billing per property and occurrence so you can keep track of your investment. Each month you get a full breakdown and copy of every invoice that was submitted and paid with your approval.
- Prompt response to protect your property and keep your tenants happy
- Stay up to date in the process of repairing your property and view pending work orders and the status at any time in your owner portal.
- You can always understand what is being done to maintain your property with our live chat with a member of our maintenance team or your property manager at any time on your owners portal.
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Owner or Renter?
Marketing is key to successful rentals. Property You provides an expert market analysis for each property we manage to maximize your return on investment.
We conduct extensive screening on all tenants and handle everything from moving your qualified tenant into their new home, to rent we collection, to handling maintenance issues.
We make sure you get paid on time, every time with instant transfers right to your bank account. You no longer have to worry about chasing tenants down for rent because we take care of everything so you have to worry about nothing.
We conduct inspections upon move-in and move-out that include documentation of the property’s condition and ensure all maintenance issues are addressed in a timely manner. Throughout each tenant's lease we do quarterly inspections and are able to maintain your property’s value and condition.
With our detailed financial reporting tools, it's never been easier to keep tabs on your investment. Log into your owner portal to view statements and stay in tune with how your investment is performing. All 1099 reporting for vendors that serviced your property and your year end accounting reports are done for you to hand to your accountant and all vendors used are sent by us on your behalf.
An eviction is always the last resort at SPM. In the unfortunate event that a tenant needs to be evicted from your rental, we will coordinate with our eviction attorney all notices and a simple uncontested eviction for our owners that are under contract with us. We will make every effort to quickly ensure your investment is protected and get you back to producing income. (Attorney’s fees will apply)
Rest Easy Knowing We’ve Got You Covered.
We believe in quality customer service and upholding our written agreements. If for any reason you wish to discuss your agreement and services with us, our Operations Vice President will address and resolve your concerns within 24 hours of your request. In the unlikely event that we can not resolve your concerns, you can cancel your agreement with a 90 day written notice.
For any pet that you approve, we guarantee our owners will have upfront payment of a pet fee you determine for allowing the pet. We also can coordinate a monthly pet rent payment for the owners as well to offer them further peace of mind.
With our results guarantee you don’t pay us until we show results! If we are leasing your property for you, we do all the work up front and you don’t pay us until you get a qualified tenant. That means we aggressively market and show your property, screen the tenants, handle all of the paperwork and perform a move-in inspection...all before we get paid anything. When tenants have not paid the rent, we will coordinate collecting and posting notices and will not be paid a management fee until we have secured your rent payment. (Does not apply for coordinating and preparing a property that is not market ready.)
As a property management company, we require tenants to carry liability insurance policy up to $100,000 per occurrence. This reduces your risk of having to pay out of pocket in the event of accidental tenant-caused damage (like kitchen fires or water damage) to your property. This is no cost to you as the owner and reduces your risk of having to file on your own property insurance policy.
If you are unable to get income from rent on your home due to a negligent resident event occurrence we will assist in coordinating liability insurance covering loss of income until we can get rental income incoming for you again.